Modern incident management. One place to respond, resolve, and learn from every incident. Raise an incident in Jira Ops or through an integration with your alerting tool. Then fire up a chat room, alert additional responders, and publish initial comms all with a single button. This is Jira Ops.
The features looks great and I especially like the connection between the different tools such as the new Jira Ops, that looks very much like ServiceDesk, that connects to StatusPage and Slack. Postmortem followup in Confluence would make it easy to reference in ServiceDesk in the event a similar incident happen again, or if a temporary fix has been setup. Jira Ops is now available for free, at least for now.
We plan to offer Jira Ops for free as an early access product until we release a 1.0. We’re targeting sometime early 2019 for this release.
The integrations looks good and the reports seems ok, but I did not see a SLA setup as we have in ServiceDesk and I would like to know how tasks are connected in case they need to be fixed by a developing team, or other teams using Jira for task management. Affected services are also a bit interesting since it's usually a pretty big database of hardware, software and services for big companies.
I will add it to my own setup and play around with it to see how it works and what to expect of it. I like what I see so far though, how about you?
Today we're excited to make two significant announcements aimed at helping IT and software teams manage incidents.
First, Atlassian has entered into an agreement to acquire OpsGenie, a leader in incident alerting.
We're also launching a brand new product, and newest member of the Jira family, Jira Ops. Jira Ops gives teams one place to coordinate response activities during an incident across alerting, real-time chat, status comms, customer support, and post-incident remediation.
With Jira Ops, Statuspage and OpsGenie, modern software and IT teams have a powerful incident management solution to combat downtime and keep services up and running. Together, these tools will help your team respond and resolve incidents faster, and deliver the best possible service to your customers.
Read more about Jira Ops on the Atlassian website.